Terms & Conditions

LEGAL

  • It is against the law to sell or supply alcohol to or obtain alcohol on behalf of a person under the age of 18 years.
  • By completing the order and offer to purchase the liquor, all the details you have provided are vouched true and correct. It is a condition of purchase that you verify that you are 18 years of age or over.
  • If you do not verify that you are 18 years or older your order will not be processed.
  • Delivery via Australia Post/Other courier cannot be left at the door and must be signed for by a person able to verify that they are over 18 years of age.
  • Your contract of sale is with Black Wines ABN 215 6827 0658 from the website attached to its Liquor Licence No. LIQW880015612
  • Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

TERMS & CONDITIONS OF MAILING LIST MEMBERSHIP

  • Black Wines has a minimum 6 bottle purchase policy.
  • Members receive 10% discount on all orders either by 6/case or 12/case
  • Delivery frequency and qty is at the discretion of the Mailing List Member
  • I authorise Black Wines to debit my credit card with the cost of my wine deliveries each order
  • I understand that vintages and prices are subject to change
  • The wines I am purchasing are not for re-sale by a licenced person
  • I am 18 years or older
  • To accept delivery there must be a person 18 years or older present to sign
  • Mailing List discounts will not apply in conjunction with other special offers unless specified
  • Benefits can only be claimed on verification of Mailing List details
  • I must notify Black Wines in writing if I choose to withdraw from the Mailing List

MAILING LIST WEBSITE ORDERS

  • All prices include GST and are quoted in Australian dollars
  • Please feel free to select any of our wines as part of your order – either one variety or a mixed case
  • All orders must be in multiples of 6 bottles. Please feel free to order as many cases as you would like.
  • Black Wines ships both within Australia and Internationally
  • Black Wines reserves the right without prejudice to its other rights under these Terms and Conditions or at law to cancel orders or to suspend deliveries until payment is made in full.
  • Black Wines reserves the right to alter pricing of a product/products at any time at the sole discretion of the company. In the event that a system error occurs and pricing is displayed incorrectly, Black Wines reserve the right to alter pricing and quantity supplied to reflect the correct value.
  • Black Wines reserves the right to refuse any order and to withdraw any wines or any range of wines from sale from time to time notwithstanding that such wines may be displayed on Black Wines website for purchase.
  • You acknowledge that once an order is made it cannot be cancelled without the written consent of Black Wines and on terms whereby you indemnify Black Wines for any administration and financial costs incurred by it.

FREIGHT CHARGES FOR MAILING LIST MEMBERS

  • Freight charges are as per the following for Mailing List Members: For sale values exceeding $250 then free shipping applies within Australia. For orders below $250 then $16.00 shipping fee per dozen or part there-of for NSW and ACT. $25 shipping fee for Qld, Vic, SA and Tas. $30 shipping fee per dozen or part there-of for WA.
  • Delivery incurs a flat rate basic charge for Mailing List Members, except for Northern Territory and remote areas, which will incur additional freight fees and handling costs to those outlined. These will be determined prior to shipping. Please call us to enquire about costs if your location falls into this category.
  • In circumstances where the delivery location is not covered by our standard freight service (for example external Australian territories and extremely remote locations), additional freight fees and handling costs to those outlined above will be incurred. Please call us to enquire about costs if your location falls into this category.
  • Black Wines reserves the right to charge any freight and handling fee on any special orders. Black Wines reserves the right to change freight charges.
  • Freight will be calculated at the time of invoicing.

DELIVERY

  • Please allow for up to 7 working days for your wine to be received after receiving confirmation of your order. Although we cannot be accountable for unusual delays by Australia Post/Other courier.
  • If you have not received your wines in this timeframe, please check the tracking details emailed to you
  • You are responsible for providing full and accurate delivery address, contact numbers and instructions. Re-delivery because of any failing in these aspects will be added to your account.
  • To ensure correct delivery – please be aware that if you are not available to receive delivery:
  • Australia Post/Other courier will leave a card informing you of wines available for collection at your post office if there is no-one home to take delivery. Australia Post/Other courier will not leave the wines unattended as they follow responsible conduct law.
  • Delivery times made known to you are estimates only and Black Wines is not liable for any late or non-delivery.
  • Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.
  • Without limiting the operation of any other Terms and Conditions herein, Black Wines will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
  • Black Wines is not liable for any loss, damage or delay occasioned to you or any other person claiming through you arising from late or non-delivery of the wine ordered.

Contact us:

Black Wines

83 Gladstone Street, MUDGEE NSW 2850

Phone: 0409 614 587

Email: sales@robertblackwines.com

RETURNS POLICY

  • Should you receive a case of wine that appears to have been damaged in transit we will provide you a replacement, or an alternative product of equal value of your choice, or a full refund. Should you receive a product that is different to what you ordered then we will provide you a replacement (if product is available), or an alternative product of equal value of your choice, or a full refund. If you are dissatisfied with the product you received you can return them for a full refund (provided that at least 9 bottles from the case are returned to us in good condition), under the following circumstances:
  • The un-opened wine bottles are returned within 7 days of opening any of the wine cases, and upon internal testing of the product by Black Wines it is deemed faulty or defective.
  • We will refund your money when we receive the goods and we are satisfied that they are in original condition.
  • You will need to supply the following information, most of which will be on your Invoice upon returning the product:
  • Your Name and Contact Details
  • The Invoice Number & Invoice Date
  • Description of Product to be Returned
  • The Reason for Return
  • All returns are to be delivered to: Black Wines, 83 Gladstone Street, MUDGEE NSW 2850
  • For enquiries contact us via sales@robertblackwines.com or 0409 614 587. We will bear the reasonable cost of returning goods that are defective, do not meet the product description or were sent in error. All other returns are at your expense.

Damaged in transit

  • In the event that you receive a product that appears to have been Damaged in Transit you should:
  • Refuse to accept delivery of the product.
  • Direct the Courier to Return Goods to Sender.
  • Notify us immediately. Please contact us via sales@robertblackwines.com or 0409 614 587
  • If you have already accepted delivery, and then notice that the product appears to have been damaged during transit you should notify us immediately, so we can process the return as “Damaged in Transit”.

PRIVACY POLICY

  • When you buy goods or services from us online or over the phone
  • When you enter a promotion or competition conducted by us (including via our websites or through social media sites);
  • When you register to use one of our websites or when you participate in discussion boards or other social media functions on our websites; or
  • When you contact us to request information about our company (including about our brands or our products)
  • Technical information such as your computer’s IP address and your browser type; and
  • Information about your visit such as the products you viewed or searched for, the length of your visit and the pages that you visited.
  • Administer our websites and to try and keep our websites safe and secure;
  • Help us gain a better understanding of your likes and dislikes so to improve our websites and the services we offer;
  • Allow you to participate in interactive features of our websites; and
  • Make suggestions and recommendations to you and other users of our websites about goods or services that may interest you or them.
  • With your consent;
  • Where we are required or authorised by law to do so, for example to law enforcement agencies;
  • Where third parties appointed by us require access to personal information held by us to perform services (in which case we require these contractors to keep that personal information confidential and not to use or disclose it for any purpose other than the purpose of performing those services).